Update Shipping Address

When you have placed an order and made a mistake with the shipping address, follow the steps below to correct the address. You will have until 1 pm after placing your order to make the changes.

1. Locate your order confirmation email
2. Click 'View & Edit Order'
3. Scroll down to 'Edit Order'
4. Click 'Edit Shipping Address'
5. Update your shipping address
6. Click 'Save'

If your order is no longer eligible to edit, and your order has still not been shipped.

Please contact our support team at [e-mail] with a request to have this manually processed.

If your order has already shipped 

If you have placed an order with an incorrect delivery address and the order has already shipped, we are sorry, but unfortunately, we can't edit or update the address as the parcel has already been handed over to the courier.

We recommend using the tracking link sent to your email to update your delivery options.

For Royal Mail - You can arrange collection, have the parcel delivered to a pick-up point, or delivered to an alternative address (you can then select your address or a neighbour's)

For DPD - You can arrange for the parcel to be delivered to a neighbour's door.

Unfortunately, we can't refund delivery fees or the cost of live foods or frozen foods for orders returned to us due to an incorrect address.